Updated on Tuesday, Sept. 29 at 12:40 p.m. ET — Around 10:30 a.m. ET on Tuesday morning, Spotify confirmed that it was experiencing an outage. The company wrote on its X page: "We’re aware of some issues right now and are checking them out!"
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No further information was available on the Spotify support site; however, a notice reads, "The wait time to speak to an advisor is longer than usual."
Meanwhile, DownDetector shows that user error reports for Spotify are still elevated but have been dropping steadily since around 12:15 p.m. ET.
If Spotify won’t play your morning playlist, you’re far from alone.
More than 15,000 people in the U.S. had reported problems with the streaming service by 10:06 a.m. ET on Tuesday, Sept. 29, according to DownDetector.
The problems appear to vary. Some users can play music but can’t search for songs or artists; others are seeing a "Something went wrong" message or having trouble logging in. Reports describe issues on both mobile and desktop, though the app may still work for some listeners.
There’s no confirmed cause or estimated time for a fix yet. If Spotify isn’t working for you, trying its web player or another device may help, depending on which part of the service is affected. We’ll update this story as more information becomes available.
