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The Journey of a HubSpot User

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11 From the perspective of a HubSpot User To get started creating HubSpot workflows, click on Contacts > Workflows > Create New Workflow button. You'll first be prompted to define the criteria that will be used to enrol contacts into your workflow. For example, perhaps you want the workflow to activate whenever a new contact is added to a particular list, or maybe whenever a new lead fills out a landing page form. Next, you want to define when contacts should be unenrolled from your workflow. PAY ATTENTION TO THIS STEP – IT CAN BE VERY IMPORTANT! For example, at Uberflip we have lists for every lead that's on one of our 14-day free trials. We want these users to be unenrolled from trial workflows once they become Customers, otherwise they'll continue receiving automated emails prompting them to upgrade (how embarrassing!). Automation can be very convenient but you want to make sure that it doesn't detract from personalization and the targeted marketing messaging you've been working so hard to create. Little details such as the unenroll feature are what can make or break the success of your marketing automation campaigns.

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